Privacy Policy
1. Introduction
Welcome to Spaceroam.AI (“we”, “us”, “our”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website at [www.spaceroam.ai] (the “Website”), use our services (including through our sub-brand Y5Buddy), or otherwise interact with us.
By accessing or using the Website or our services, you agree to the practices described in this Privacy Policy.
2. Who we are & contact details
Spaceroam.AI is a Singapore-registered business, operating the Website and associated services. If you have any questions about this policy or our data practices, you may contact us at:
Email: sales@y5buddy.sg
Address: International Plaza, 10 Anson Rd #02-96A, Singapore 079903
3. Data we collect
We may collect and process the following types of personal data:
3.1. Information you provide directly:
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Name, email address, phone number, mailing address, billing/invoicing data when you book/Rent a device (e.g., Y5Buddy) or use our services.
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Login credentials, profile information if you create an account.
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Travel details (destination, dates) in connection with our device rental / roaming services.
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Customer service communications (emails, chat transcripts) when you contact support.
3.2. Information collected automatically:
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IP address, device type, browser type and version, operating system.
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Cookies, web beacons, analytics data, usage logs (pages visited, time spent, referring/exit pages).
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Location data (when you permit or when relevant to the service).
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Transaction data (e.g., rentals, returns, payments).
3.3. Third-party sources:
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Data from partners, service providers, analytics vendors, payment processors.
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Publicly available or commercially available sources to verify or enrich our records.
4. How we use your data
We will use your personal data for the following purposes:
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To provide and manage our services (device rentals, roaming connectivity).
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To process bookings, payments, returns, deliverables, and support.
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To communicate with you — e.g., booking confirmations, status updates, customer service.
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To personalise and improve your experience on the Website and services — for example, recommending relevant services.
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To monitor, analyse, and improve our Website, services, marketing campaigns and business operations.
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To comply with legal or regulatory obligations (including tax, auditing, anti-fraud).
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To send you marketing communications (if you have consented or where permitted) about offers or new features.
5. Legal basis for processing (where applicable)
Depending on your jurisdiction, we rely on one or more of the following legal bases for processing your personal data:
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Your consent (you have given permission)
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Performance of a contract (we need your data to fulfil our services)
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Legitimate interests (our interest in operating, improving, protecting our business and services)
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Legal obligation (we are required by law to process certain data)
6. Sharing & disclosure of your data
We may share your personal data with:
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Service providers, vendors, logistics, device delivery/return partners, payment processors, analytics providers.
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Our subsidiaries or affiliates (e.g., Y5Buddy brand) for delivery of services.
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Legal or regulatory authorities when required.
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Business transfers: in the event of a merger, acquisition, reorganisation, sale of assets or bankruptcy, your data may be transferred.
7. International / cross-border transfers
As we are based in Singapore and serve customers globally, your personal data may be transferred to, stored in or processed in countries other than your country of residence. We will ensure appropriate safeguards are in place (such as standard contractual clauses, encryption) to protect your data to a standard that meets applicable legal requirements.
8. Cookies & tracking technologies
We use cookies, web beacons, pixels, analytics tools and other technologies to collect and analyse information about your use of the Website. You can set your browser to refuse cookies, or to alert you when cookies are being sent. Please note that if you disable or refuse cookies, some parts of the Website may become inaccessible or not function properly.
9. Data retention
We will retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law (whichever is longer). We will delete, anonymise or securely store data when it is no longer needed for those purposes.
10. Your rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
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Access or obtain a copy of the personal data we hold about you.
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Request correction of inaccurate or incomplete data.
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Request deletion or erasure of your personal data (subject to legal/contractual restrictions).
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Object to or restrict processing of your data.
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Withdraw your consent (where consent was the basis).
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Data portability (receive your data in a structured format).
To exercise your rights, please contact us at the email address above. We may ask you to verify your identity before fulfilling your request.
11. Security
We implement technical and organisational measures to protect personal data against loss, unauthorised access, disclosure, alteration or destruction. These include (but are not limited to) network security, encryption in transit, secure servers, access controls, training for staff. However, no system is completely secure; we cannot guarantee absolute security.
12. Third-party links / external services
Our Website may contain links to other websites, plugins or services operated by third parties. If you click on a link to a third-party site, you will be directed to that third party’s site and their own privacy policy. We have no responsibility or control over third-party processing of your personal data.
13. Children’s privacy
Our services are not directed to children under [age 16 or specify local law]. We do not knowingly collect personal data from children under this age. If we become aware we have collected data from a child under that age, we will take steps to delete it.
14. Changes to this policy
We may update this Privacy Policy from time to time. We will provide the “Last updated” date at the top and, where required, notify you of material changes (via email or notice on our Website). Please check this policy regularly.
15. Contact us
If you have any questions, concerns or requests about this Privacy Policy or our data practices, please contact:
Email: sales@y5buddy.sg
Address: International Plaza, 10 Anson Rd #02-96A, Singapore 079903